All of our volunteers get something slightly different from the experience, but some of the most common benefits reported are:
Trustees are volunteers who are expected to use their skills, knowledge and experience to help guide and govern their local Citizens Advice. They work with the Chief Executive and other staff to shape strategy and give direction.
This includes making sure that we are:
Attendance at regular meetings is expected by all trustees. Sometimes trustees will get involved in additional governance projects, such as supporting fundraising, developing strategy or overseeing HR procedures.
Within a board, some trustees will have a specific role, such as being the Chair, Treasurer or Secretary. These positions have defined responsibilities, such as chairing and facilitating meetings (Chair), overseeing the budget (Treasurer) and taking and circulating minutes (Secretary).
Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice. Advisers do some or all of this:
You don’t need specific qualifications or experience to train for the role. You’d need:
A telephone assessor is a diverse role and you’ll not be expected to know it all. We train all our telephone assessors, which help in developing the skills needed to deliver an excellent level of service to our clients.
As a telephone assessor you'd:
You don't need specific qualifications or experience to train for the role. You need to:
Don't just take our word for it, watch the video below to find out what existing volunteers think about volunteering with Citizens Advice.